So far, the experience of migrating users has proved that the cost of migration is low and ease of use is high. We now have concrete evidence that less effort is required to deploy the software, support and train users than we estimated.

Our biggest challenge was encouraging staff to be open-minded about anything that wasn't MS Office. Microsoft has become so dominant and ubiquitous that the default assumption for many people is that everything else is inferior, and that the only way to accomplish work is to do it in the exact way that an MS Office product does it.

The overall service experience such as billing, technical support, and repair are important to customers. It's also important to customers to provide them with a one-stop shop for all of their communications needs. Then we have a trusted brand. Whom do you trust to provide you with these important services?

The arrival of HSDPA will, for the first time, make broadband Internet access a truly mobile experience.

Caravanning can be as simple or as luxurious as you choose. My own experience is probably not dissimilar to that of many families across the country who also share this hobby.

At least I want to be making films that are somehow born out of me that are stories I want to tell. The challenge is figuring out how to do it where you can make them personal, yet still deliver to an audience a film experience that is satisfying and emotional, and that's what I'm trying to do.