Shopping is a pleasurable experience for many people; there's actually a hormonal release that makes us feel good. For some, shopping is a vacation, ... And the mall operators know that and spare little expense in market research to get them inside to shop.

When people travel, they seek out the familiar as respite against all the new. And there's nothing more familiar in this country than a shopping mall, ... In any state, the most visited place is a mall.

Mall of America gets more visitors than Disney World, Grand Canyon and Graceland combined. People go to Bloomington just to see the mall, ... It's a sad commentary that commercial outlets like malls are more popular than historic and cultural sites or places of natural beauty. But it's one thing Americans do very well: consume.

As experience widens, one begins to see how much upon a level all human things are.Ê.

My experience with smart lay people who are involved in things like this is that they usually have something in their family that drives their interest.

Our service model was our ability to deliver a personalized rental experience, and we wanted to make sure we could still keep that character and meet the needs of our customers in the airport before we took our business model there.