She said it was not our fault. We got a chance to express our sorrow. ... We wanted her to know just how sorry we were. And we shared with her how we pray ... for them every day to help them get through this situation.

Something terrible must have happened inside him to cause his reaction.

It's going to be a difficult day.

I love her like a daughter. Still do.

Brian is in isolation. He's in a concrete cell and the only thing soft is a foam mattress. We have never talked to him about what happened. I know that he is extremely sorry for what he's putting us through and he asked us to remain good grandparents.

We can't change what happened.