Sharing information with employees makes them feel invested.

It's better to grow your employees, steer them into a place that they can learn and succeed, and want to work hard and be loyal, than to have a revolving door of employees. That's demoralizing.

The key things I learned as a hospital administrator are to be organized, communicate, and be flexible.

When you're managing an emergency department, you're trying to keep everybody calm, so when an emergency comes in the door, everyone can do their best work.

If you're going to run a small business, you need to know what everyone is doing, be the first one in and the last one out, and work weekends.

There are discussions still going on and the information-sharing is still happening.