Services is clearly the largest and fastest-growing portion of the information technology industry, and we continue to extend our leadership position each quarter, ... Our software business continues to gain momentum.

Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.

[IBM itself is very positive about the recent quarter.] We achieved good earnings results despite a number of challenges, ... We have been able to deliver consistent financial results because of the breadth and diversity of our overall business portfolio, which is unmatched in our industry.

Results from these areas more than offset revenue declines in some other segments, most notably our consumer PC business

Our biggest constraint is hiring good people. The demand is almost [insatiable] and it's serious demand...very sophisticated demand,

I would admit to you that we could take some credit, but there's a fair amount of luck in that too,