Service is not a matter of pleasing anybody but it is a matter of doing what is necessary.

Service is not the art of getting but it is the art of giving.

Humility is the main ingredient of maturity.

The greatest victory is the triumph over hypocrisy.

And to move forward and to build on it (better communications) I think would be in the best interest of, not only the chief's relations with the union, but with the members of the police department, with the police commission and the community.

It was for the first time really that the chief acknowledged we weren't making these things up. The problems exist in the department.