(Ron) called us into his office, I'll never forget it. He said if you all ever do that again I'll fire every one of you. There is nothing worth staying here all night, being away from your family and all that.

From that time I was hooked. It was something I'll never forget.

[People redundancy is another thing companies often forget.] You need people in redundant locations, ... You need to be able to switch to redundant operations as quickly as possible. In disasters detection is typically quick. We know there was an earthquake, an explosion or a bio-attack. You need a plan that says in the event of an incident, the backup system will need to be online in X amount of time. And you need to have drills before you work the plans into your system.

The key here is Ferrer is running for an office that no longer exists, ... Prince of the City: Giuliani, New York, and the Genius of American Life.

(Ron) did a smart thing, I think. He got rid of everybody and brought in a whole new staff, a bunch of us in our late 20s, kind of crazy and energetic. We were going to do whatever it took to turn the program around.

Right now, I've been in it about seven weeks - pretty long seven weeks. I think we've done everything with the calendar and state Legislature, the Office for Civil Rights and everybody else jumping in the brawl in the seven weeks here. But when I look around the table, I'm pretty humbled by the group here because so many of you I've worked with for so many years.