FastSaying

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.

Robert G.  Thompson

Robert G. Thompson

businesscustomersemployeessuccesssustainable

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Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.
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Customer-centricity should be about delivering value for customers that will eventually create value for the company.
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