Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.


W. Edwards Deming

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More W. Edwards Deming

If you can't describe what you are doing as a process, you don't know what you're doing.
W. EDWARDS DEMING
Quality is pride of workmanship.
W. EDWARDS DEMING
It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMING
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMING
In Japan, a company worker's position is secure. He is retrained for another job if his present ...
W. EDWARDS DEMING
You should not ask questions without knowledge.
W. EDWARDS DEMING
Declining productivity and quality means your unit production costs stay high but you don't have...
W. EDWARDS DEMING
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with ...
W. EDWARDS DEMING
Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING
When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING
The emphasis should be on why we do a job.
W. EDWARDS DEMING
We are here to make another world.
W. EDWARDS DEMING
People with targets and jobs dependent upon meeting them will probably meet the targets - even if th...
W. EDWARDS DEMING
Learning is not compulsory but neither is survival.
W. EDWARDS DEMING
Learning is not compulsory... neither is survival.
W. EDWARDS DEMING
Learning is not compulsory but neither is survival.
W. EDWARDS DEMING
Quality is everyone's responsibility.
W. EDWARDS DEMING
The job can't be finished only improved to please the customer.
W. EDWARDS DEMING
In 1945, the world was in a shambles. American companies had no competition. So nobody really though...
W. EDWARDS DEMING
Quality is everyone's responsibility.
W. EDWARDS DEMING
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, ...
W. EDWARDS DEMING
No one knows the cost of a defective product - don't tell me you do. You know the cost of replac...
W. EDWARDS DEMING
Innovation comes from the producer - not from the customer.
W. EDWARDS DEMING
What should be the aim of management? What is their job? Quality is the responsibility of the top pe...
W. EDWARDS DEMING
If you don't understand how to run an efficient operation, new machinery will just give you new ...
W. EDWARDS DEMING
It is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMING
Research shows that the climate of an organization influences an individual's contribution far m...
W. EDWARDS DEMING
The average American worker has fifty interruptions a day, of which seventy percent have nothing to ...
W. EDWARDS DEMING
A bad system will beat a good person every time.
W. EDWARDS DEMING
The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING
The big problems are where people don't realise they have one in the first place.
W. EDWARDS DEMING
The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMING
It is important that an aim never be defined in terms of activity or methods. It must always relate ...
W. EDWARDS DEMING
What we need to do is learn to work in the system, by which I mean that everybody, every team, every...
W. EDWARDS DEMING
If you can't describe what you are doing as a process, you don't know what you're doing.
W. EDWARDS DEMING
Quality starts in the boardroom.
W. EDWARDS DEMING
There is a penalty for ignorance. We are paying through the nose.
W. EDWARDS DEMING
There must be consistency in direction.
W. EDWARDS DEMING
You can not define being exactly on time.
W. EDWARDS DEMING
It does not happen all at once. There is no instant pudding.
W. EDWARDS DEMING
If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING
We should work on our process, not the outcome of our processes.
W. EDWARDS DEMING
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protecti...
W. EDWARDS DEMING
Does experience help? NO! Not if we are doing the wrong things.
W. EDWARDS DEMING
Hold everybody accountable? Ridiculous!
W. EDWARDS DEMING
Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING
It is important that an aim never be defined in terms of activity or methods. It must always relate ...
W. EDWARDS DEMING
We must understand variation.
W. EDWARDS DEMING
Management by results is confusing special causes with common causes.
W. EDWARDS DEMING
Let us ask our suppliers to come and help us to solve our problems.
W. EDWARDS DEMING
A system is a network of interdependent components that work together to try to accomplish the aim o...
W. EDWARDS DEMING
Lack of knowledge . . . that is the problem.
W. EDWARDS DEMING
If you stay in this world, you will never learn another one.
W. EDWARDS DEMING
Innovation comes from the producer -- not from the customer.
W. EDWARDS DEMING
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstei...
W. EDWARDS DEMING
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis...
W. EDWARDS DEMING
Break down barriers between departments. People in research, design, sales, and production must work...
W. EDWARDS DEMING
Our customers should take joy in our products and services.
W. EDWARDS DEMING
We want best efforts guided by theory.
W. EDWARDS DEMING
Choice of aim is clearly a matter of clarification of values, especially on the choice between possi...
W. EDWARDS DEMING
The customer is the most important part of the production line.
W. EDWARDS DEMING
We do not know what quality is.
W. EDWARDS DEMING
A committee appointed by the President of a company will report what the President wishes to hear. W...
W. EDWARDS DEMING
Any manager can do well in an expanding market.
W. EDWARDS DEMING
Confusing common causes with special causes will only make things worse.
W. EDWARDS DEMING
A manager of people needs to understand that all people are different. This is not ranking people. H...
W. EDWARDS DEMING
You can not inspect quality into the product; it is already there.
W. EDWARDS DEMING
Off we go to the . . . Milky Way!
W. EDWARDS DEMING
Learning is not cumpulsory... neither is survival.
W. EDWARDS DEMING
The prevailing style of management must undergo transformation. A system can not understand itself. ...
W. EDWARDS DEMING
All anyone asks for is a chance to work with pride.
W. EDWARDS DEMING
If you can't describe what you are doing as a process, you don't know what you are doing
W. EDWARDS DEMING
In God we trust; all others must bring data
EDWARDS DEMING
A leader of transformation, and managers involved, need to learn the psychology of individuals, the ...
W. EDWRDS DEMING
[I could not lose unless I was] caught in bed with a dead girl or a live boy.
EDWIN W. EDWARDS
[He's] so slow that he takes an hour and a half to watch 60 Minutes.
EDWIN W. EDWARDS
People say I've had brushes with the law. That's not true. I've had brushes with overzealous prosecu...
EDWIN W. EDWARDS
Nonviolent action does not have to get others to be nice. It can in effect force them to consult the...
BARBARA DEMING
There should be no censorship of mail.
BARBARA DEMING
The injunction that we should love our neighbors as ourselves means to us equally that we should lov...
BARBARA DEMING
I think the only choice that will enable us to hold to our vision... is one that abandons the concep...
BARBARA DEMING
All prisons that have existed in our society to date put people away as no human being should ever b...
BARBARA DEMING
After the revolution, let us hope, prisons simply would not exist - if by prisons we mean places tha...
BARBARA DEMING
To resort to power one need not be violent, and to speak to conscience one need not be meek. The mos...
BARBARA DEMING
We believe, in fact, that the one act of respect has little force unless matched by the other - in b...
BARBARA DEMING
The point is to change one's life. The point is not to give some vent to the emotions that have ...
BARBARA DEMING
People who attack others need rationalizations for doing so. We undermine those rationalizations.
BARBARA DEMING
After the revolution, it might very well remain necessary to place people where they could not do ha...
BARBARA DEMING
Our task, of course, is to transmute the anger that is affliction into the anger that is determinati...
BARBARA DEMING
We learn best to listen to our own voices if we are listening at the same time to other women - whos...
BARBARA DEMING
Nonviolent tactics can move into action on our behalf men not naturally inclined to act for us.
BARBARA DEMING
Punishment cannot heal spirits, can only break them.
BARBARA DEMING
Of course it can be said of jails, too, that they try - by punishing the troublesome - to deter othe...
BARBARA DEMING
Think first of the action that is right to take, think later about coping with one's fears.
BARBARA DEMING
Vengeance is not the point; change is. But the trouble is that in most people's minds the though...
BARBARA DEMING
The free man must be born before freedom can be won, and the brotherly man must be born before full ...
BARBARA DEMING
The longer we listen to one another - with real attention - the more commonality we will find in all...
BARBARA DEMING
But if institutions of restraint might still be necessary, they should no longer be institutions of ...
BARBARA DEMING
After the revolution, when one person injures another, society would concern itself most immediately...
BARBARA DEMING
After the revolution, surely the only good reason for institutions that could still be called prison...
BARBARA DEMING
I think the only choice that will enable us to hold to our vision. . . is one that abandons the conc...
BARBARA DEMING
Vengeance is not the point; change is. But the trouble is that in most people's minds the thought of...
BARBARA DEMING
...the court, as now constituted, would be meaningless without the jail which gives it its power. Bu...
BARBARA DEMING
A great many of us must move from words to acts - from words of dissent to acts of disobedience.
BARBARA DEMING
Vengeance is not the point; change is. But the trouble is that in most [people's] minds the thought...
BARBARA DEMING
This is the heart of my argument: We can put more pressure on the antagonist for whom we show human ...
BARBARA DEMING
They did a really good job.
BRIAN DEMING
We were short some girls. If we had them, it might have been very close.
BRIAN DEMING
They really did an impressive job.
BRIAN DEMING
They were excited for a little while, but they knew they had to get back to business. They know they...
BRIAN DEMING
When you have that many personnel bests, it's a huge accomplishment for any coach and team.
BRIAN DEMING
She needed 14 feet even and she jumped 14-feet-1-inch. It's a great accomplishment and I'd like to s...
BRIAN DEMING
We had a lot of great performances by the kids. Overall, I'm pleased with how we ran and how we perf...
BRIAN DEMING
Last year we didn't have any points, so to get on the point scale is a big deal.
BRIAN DEMING
Christian won his heat, substantially. He's less than two seconds off of qualifying for the [Cass S]...
BRIAN DEMING
It's the last meet of the season and it's the last chance for the kids to qualify for the state tour...
BRIAN DEMING
We have tried to keep up a good standard, but it's been hard.
ADAM DEMING
For now, though, oil and gas are irreplaceable.
CLAIBORNE DEMING
We hope the start-up is flawless. But we have never done anything like it. We could start putting oi...
CLAIBORNE DEMING
We have tried to keep up a good standard, but it's been hard. We've really had difficulty maintainin...
ADAM DEMING
Nonviolent actions does not have to get others to be nice. It can in effect force them to consult th...
BARBARA DEMING
Make it impossible for [the authority] to operate within the system as usual . . . making it impossi...
BARBARA DEMING
We learn best to listen to our own voices if we are listening at the same time to other women -- who...
BARBARA DEMING
Think first of the action that is right to take, think later about coping with one's fears.
BARBARA DEMING
I learned always to trust my own deep sense of what I should do, and not just obediently trust the j...
BARBARA DEMING
A great many of us [must] move from words to acts - from words of dissent to acts of disobedience.
BARBARA DEMING
Learning is not compulsory. Neither is survival.
W.EDWARDS DEMING
If you can't describe what you are doing as a process, you don't know what your doing.
BARBARA DEMING
We have some gaps in the system that need to be addressed. I'm not sure Florida has the type of moni...
ADAM DEMING
We expect to get back to 125,000 barrels per day quickly.
CLAIBORNE DEMING
Just put two people in a car instead of one.
CLAIBORNE DEMING
The faster the fervor goes up, the faster prices go up. But they will go down sooner or later, proba...
CLAIBORNE DEMING
The heat signal from this planet is so strong that Spitzer was able to resolve its disk, in the sens...
DRAKE DEMING
Our direct measurement confirms this estimate.
DRAKE DEMING
We basically play whatever Kim wants to play, and whatever he plays he has fun with. He often will p...
DOUG DEMING
An audience really gets the once-in-a-lifetime chance to see one of today's most compelling blues ar...
DOUG DEMING
We have no gimmicks. We play pure traditional music from the heart, with an image that conveys a dee...
DOUG DEMING
I hope it gets cold pretty quick. I'm getting calls from people in Ohio and Indiana who usually come...
DOUG DEMING
They're out in about 14 feet of water. That's where the fish are. I've been getting a few walleyes i...
DOUG DEMING
I'm really glad I bought this thing. It has been an amazing workhorse. I don't like to take chances,...
DOUG DEMING
Whoa! There's not as much ice here as I thought there was. I don't think we'll go any farther.
DOUG DEMING
These are just some efficient ways without spending a lot of taxpayer money [to reduce energy costs ...
CLAIBORNE DEMING
The program has helped our local farmers develop unique and beneficial products.
GOVERNOR CHEN DEMING
I'm a puzzle doer.
ELIZABETH EDWARDS
Look, have whatever in your collection at home, but everybody needs a little Friday night. And reall...
BERNARD EDWARDS
People say I've had brushes with the law. That's not true. I've had brushes with overzea...
EDWIN EDWARDS
I think I watched a movie about it.
AARON EDWARDS
To me, all war is failure for humanity, though it often is a bounty for commerce.
MARK EDWARDS
When you talk about changing the rules, that takes time, and it always involves more than just a com...
AL EDWARDS
Defensively, we picked it up and got some easy steals.
AL EDWARDS
He stepped up in the second half.
AL EDWARDS
It bounced around the rim three times, probably hit every part of the rim and then went in. This tim...
AL EDWARDS
The pictures are created by the listener, with a little help from the broadcaster. The pictures are ...
BOB EDWARDS
Power is getting things done without having to demonstrate that you can bulldoze it through. I'm...
DONNA EDWARDS
Resilience is accepting your new reality, even if it's less good than the one you had before. You ca...
ELIZABETH EDWARDS
The turning point for me was when the Supreme Court installed Bush in 2000, even though he got half ...
MARK EDWARDS
You sacrifice everything to start a new business. To have the thought of that taken away with no or ...
AARON EDWARDS
It concerns me. We can be wiped aside in the interest of a larger developer.
AARON EDWARDS
You have customers, you have traffic in the area, you have familiarity.
AARON EDWARDS
I thought it was really cool because you got to do all these probe things and it was kind of like an...
AARON EDWARDS
Loving someone who never loved you, is like remembering a face you never saw.
No matter how har...
RATISH EDWARDS
Security remains a paramount concern for the elections. It is very clearly difficult for any governm...
ADRIAN EDWARDS
a healthy and strong media is within reach.
ADRIAN EDWARDS
The messenger needs to be trusted.
ADRIAN EDWARDS
There was a small fire, one local staff member was slightly injured.
ADRIAN EDWARDS
Absolutely, security remains a paramount concern for the UN. Yes, it is a matter of concern,
ADRIAN EDWARDS
We are certainly following it very closely.
ADRIAN EDWARDS
That statement said such abuses are totally unacceptable, that they're an affront to the work of the...
ADRIAN EDWARDS
At the moment there is restricted movement while we assess the situation.
ADRIAN EDWARDS
This is a tragic loss for Afghanistan . Domestic violence is a concern. This case illustrates how ba...
ADRIAN EDWARDS
It is not the U.N.'s wish to have these barricades and things in place, however, as part of security...
ADRIAN EDWARDS
I know I'm not the 'Indie It Girl' and I'll never have a big breakout, big runaway s...
KATHLEEN EDWARDS
Hell is truth seen too lateduty neglected in its season.
TRYON EDWARDS
A little learning is a dangerous thing, but a lot of ignorance is just as bad.
BOB EDWARDS
From the beginning of our history the country has been afflicted with compromise. It is by compromis...
TRYON EDWARDS
To rule one's anger is well; to prevent it is still better. -Tryon Edwards.
TRYON EDWARDS
There will Be a Moment when Your eyes meet, and everything in the world will be simple again.
MICHAEL EDWARDS
He that never changes his opinion never corrects mistakes and will never be wiser on the morrow than...
TRYON EDWARDS
Sinful and forbidden pleasures are like poisoned bread; they may satisfy appetite for the moment, bu...
TRYON EDWARDS
It's not the plan that is important, it's the planning.
GRAEME EDWARDS
I have tried too in my time to be a philosopher; but, I don't know how, cheerfulness was always brea...
OLIVER EDWARDS
A little learning is a dangerous thing, but a lot of ignorance is just as bad.
BOB EDWARDS
To rule one's anger is well; to prevent it is better.
TRYON EDWARDS
'Be comfortable with who you are', reads the headline on the Hush Puppies poster. Are they mad? If...
MARK EDWARDS
Happiness is like manna; it is to be gathered in grains, and enjoyed every day. It will not keep; it...
TRYON EDWARDS
Resolved, never to do anything which I should be afraid to do, if it were my last of life.
EDWARD EDWARDS
Credulity is belief in slight evidence, with no evidence, or against evidence.
TRYON EDWARDS
Between two evils, choose neither; between two goods, choose both.
TRYON EDWARDS
We must teach our children to dream with their eyes open.
HARRY EDWARDS
In helping others, we shall help ourselves, for whatever good we give out completes the circle and c...
FLORA EDWARDS
What we gave, we have; What we spent, we had; What we left, we lost.
TRYON EDWARDS
Some men are born old, and some men never seem so. If we keep well and cheerful, we are always young...
TRYON EDWARDS
Age does not depend upon years, but upon temperament and health. Some men are born old, and some nev...
TRYON EDWARDS
Doubt, indulged and cherished, is in danger of becoming denial; but if honest, and bent on thorough ...
TRYON EDWARDS
Most of our censure of others is only oblique praise of self, uttered to show the wisdom and superio...
TRYON EDWARDS
Science has sometimes been said to be opposed to faith, and inconsistent with it. But all science, i...
TRYON EDWARDS
Facts are God's arguments; we should be careful never to misunderstand or pervert them.
TRYON EDWARDS
Any act often repeated soon forms a habit; and habit allowed, steady gains in strength, At first it ...
TRYON EDWARDS
To waken interest and kindle enthusiasm is the sure way to teach easily and successfully.
TRYON EDWARDS
Thoughts lead on to purposes; purposes go forth in action; actions form habits; habits decide charac...
TRYON EDWARDS