Personalized shopping experiences on the web are still a long way from reality for most of the merchants surveyed. This is the ultimate promise of the web and must be part of any strategy.

Lauren Freedman

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So many people research online — the whole use of ratings, reviews and guides, all that keeps increasing.

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It's declining — and that's good, Our attitude is, if the customer wants that, let them give it to you.

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This is the big crunch week for online shopping. Next week you will have a few players who can still handle ground shipping, then everything will move into expedited shipping.

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The whole notion of alternative payments is really growing as an industry.

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This is a no-risk proposition.

— Lauren Freedman