People should contact us if they have a problem and let us know what their situation is. Our customer service representatives will work with customers.

Service comes from people. The people come first. When you find (top-notch people), hire them. Figure out what you'll do with them later.

We sell our service to customers who call us, ... Our view is that if people don't want to be called, they won't be good sales prospects anyway.

should remind people of the role the fire service plays. They are the first responders when something happens. We lost 343 firefighters that day. Annually, we generally lose over 100 per year in the line of duty.

Considering we have 1.3 million poles, that would be 120,000 a year.

We're well over a million, and it doesn't look like it's going to ease up.