People don't do what you expect but what you inspect.

It's about communication. It's about honesty. It's about treating people in the organization as deserving to know the facts. You don't try to give them half the story. You don't try to hide the story. You treat them as - as true equals, and you communicate and you communicate and communicate.

You can never be comfortable with your success, you've got to be paranoid you're going to lose it.

Successful enterprises are built from the ground up. You can't assemble them with a bunch of acquisitions.

I think that my leadership style is to get people to fear staying in place, to fear not changing.

Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.