People come to us looking for tickets, ... It just so happens, they also need a place to stay.

For obvious reasons we don't want people to know the location, so (the devices) cannot be influenced.

It feels a little nerve-racking, because people expect us to do better this year. We have more to lose (at state) than last year, which is not the best feeling.

It enables us to reach a broader audience. The rationale is that people consume the team in different ways. Some watch the games. Some others watch lifestyle programming.

I get email from people who say, 'We read your book 20 years ago and it really helped us.

The people who come to us are desperate. It's as if they're in a burning building. Their lives are at stake.... We didn't feel that we could morally back out and put these people back in the fire and let them die.