People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'

I'm in the retail business, not the circus business.

It has been my experience that if we make the effort to listen to people when we meet them, and work to get to know them a little, it is then easy to find something likeable in practically anyone.

I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.

I was always trying to get people to fix things that are wrong. Now, it was, 'How do I make things that are going good go better?

Basically, I always go to vintage shops rather than going shopping for new clothes.