Overall, the FBI needs a systemic and integrated approach to planning and implementing improved human resource programs, ... Among the most important issues identified in the report is a fragmentation of responsibility and accountability, with at least three senior officials sharing some human resources functions. Since no single official is responsible for the full range of human resources-related programs, coordinating change is much more difficult. As a result, even the best-intentioned planning, training, budgeting, and personnel efforts have sometimes been at cross-purposes.

Dick Thornburgh