Over time, it's become obvious these fees are causing harm to LIHEAP recipients,

It's not like they are on the brink, but the growth party is over for now.

People want to know, 'What is the plan?' and 'Who are the executioners going to be to turn things around?'

People said, 'Maybe this is an isolated event,'

Over time, it's become obvious these fees are causing harm to LIHEAP recipients.

By that time, it wasn't really an experiment.