Our service to people is something we have to monitor constantly, just to make sure we're staying with the company we started off with and not getting out of whack.

People often forget that the company has an 18-percent share of the overnight delivery market, ... But the German giant express delivery company DHL wants to have a minority stake, and they could do a lot to Airborne to keep it flying again in terms of market share.

Some people are so devoted to products from Apple Computer that they forget it's just a company, not your friend. So it may do things to protect its stockholders and ensure its profitability that won't match your expectations. To generalize the concept: Take the price of a new product. You may regard it as too expensive, lacking the features that you want. But Apple's financial and product people consider the costs of manufacturing, the profits they require to cover manufacturing and R&D expenses, including paychecks for the thousands of people who depend on the company for their livelihood, and produce a figure that satisfies their needs, even if you'd rather play $100 less. As for that feature you want, marketing may feel that the right number customers won't pay extra for it, that you might find it in a third party utility, and that, as they say, is that.

Over the next few years, the service side should pick up and contribute more significantly to earnings.

They are more of a charter company than a schedule service carrier.

Decor & You was founded on the principle that service to our clients is our highest priority. The company prides itself on maintaining a reputation of achievement and excellence.