Our people have such a performance culture that they want to get better every day.

I think that an effective CEO is a generalist in many waysone that can represent the company well to the customers, to the investors, to the community. You also have to represent yourself well as a leader at all levels of the organization. One of the things I have learned since my younger days is that everyone in the organization counts.

I think that an effective CEO is a generalist in many ways—one that can represent the company well to the customers, to the investors, to the community. You also have to represent yourself well as a leader at all levels of the organization. One of the things I have learned since my younger days is that everyone in the organization counts.

Global is the word of the day, but there is a difference between using the word and actually living it. We're present in 60 countries today, and we have the infrastructure to follow customers throughout the world.

I think that an effective CEO is a generalist in many ways—one that can represent the company well to the customers, to the investors, to the community. You also have to represent yourself well as a leader at all levels of the organization. One of the things I have learned since my younger days is that everyone in the organization counts.

Our people have such a performance culture that they want to get better every day.