Our goal is to elevate the dialogue around post-sales service and address issues that go beyond the tactical operations of workforce or inventory management. We are building a community of senior business and technology executives to help shape the role service organizations should play in the product value chain.

Our research shows that 83% of leading companies indicate field service optimization is core to improving their competitive positions. True field service optimization requires service organizations to maintain the most cost-effective, productive, and profitable service chain at all times -- especially in the face of a myriad of constraints and interruptions.

This purchase strengthens our online IT and digital products sales and service presence for small and medium-sized businesses as well as for consumer customers.

Clearly, manufacturers are intent on delivering customer satisfaction in both the sales and service transactions.

Tammi brings an extensive background in customer service, greatly enhancing support for our growing sales team. She also has broad-base experience in transportation and logistics that will help with our future shipping needs.

Clearly, there are huge opportunities in improved customer service and increased business opportunities for car sales dealers who take the time to follow up with customers. Dealers typically don't have the manpower to adequately follow up. Our beta test of the business development center concept for Thrifty Car Sales has already proven very effective.