Our focus is on what we're doing right and how we can meet our customers' needs. Our mission is to be our customers' first choice for home improvement in each and every market that we serve.

From our perspective, the focus right now needs to be on bargaining. Anything that's not related to that is just a diversion away from the real problem, which is the need to get an agreement in place.

We're trying to focus on somebody else's needs instead of just wallowing in our stuff right now.

This has provided a great foundation for where the A&P Commission needs to focus its efforts in the short term and in the long term as well.

Our focus has always been to anticipate the needs of agents and clients and meet them with the very best marketing and technology tools. Approximately 35 percent of all residential sales in 2004 were second homes. The Windermere Destinations program is in direct response to the steady increase of second home ownership and the need for specialized, results-driven marketing resources for these buyers and sellers.

I was really happy with most of what I saw in singles. We always emphasize that the focus needs to be on the process, and the outcomes will take care of themselves. That's exactly what happened today.