Our conductors found it much easier to move a dog or a pet when they're not in a crate.

It should not be news to them.

We're not the subway system. We can't re-create it. But, we did the best we could ... Get people on, get them in. Just keep it moving.

When we restored Grand Central, we had to spend over $1 million just to clean the tar and nicotine stains off the ceiling and even more to scrub them off the walls. So, of course, after spending that kind of money we weren't going to let anybody smoke anywhere in the building.

(Mrs. Grossman) feels that when things get really tense, if you can pet a dog, it makes a difference.

At first, my game was just drive, drive, drive. I found out it's a lot easier when you can do both.