One reason we don't remove the customers from the aircraft is because there's a queue. The plane would go back to the end of the line. We keep them there because we want to be prepared at all times, when we get permission (to take off).

We're in the process of conducting a thorough review. We've learned some things. We're still reviewing those lessons.

We hope to recover to normal operations later this evening.

I've never felt any better. This is one reason I came here, to win this. We got off to the quick start, and we weren't going to let them back in it.

The ability to scribble notes, maps and drawings and then store them on a handheld is a great addition to our traditional data input through the on-screen keyboard or graffiti. And true to the Palm experience people have come to expect, the m100 is fun, flexible and very simple to use.

I've heard Gucci is working on a case for the Palm.