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One of leadership's most important jobs is to honor individuals who go beyond their job descriptions and truly delight their customers. The best way to empower employees is to identify peers who have excelled in customer service.


Craig Cochran

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GARY F EVANS... Companies cannot really see beyond their current customer base. They explicitly or implicitly do thi...
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SONNY PERDUE To be recognized by our residents as the best in the industry for fulfilling customer service needs ...
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ROBERT PRICE Executives owe it to the organization and to their fellow workers not to tolerate nonperforming indi...
PETER DRUCKER CRM Magazine is proud to present the 2005 CRM Leader Awards to the companies and individuals who are...
DAVID MYRON Delta employees continue to rise to the challenge every time something is asked of them, ... Delta e...
CHRIS KELLY We have millions of these customers who are reasonably demanding of services, which we're pleased to...
DAVID POTTRUCK If you count customer service as giving customers what they want, they have done a good job -- like ...
DENNIS CONRAD Customer satisfaction is the most important service we can provide to our community.
SANDY PRINCE It is important to not only honor workers who have lost their lives or been injured on the job, but ...
KATHARINE BARONDEAU That's a very critical phase in customer service because you can start to really understand what...
SANJAY KUMAR the best of American patriotism and service to their country. They did their duty with honor and wit...
GEORGE W. BUSH CRM magazine is proud to present the 2005 CRM Leader Awards to the companies and individuals who are...
DAVID MYRON The best way to add value to a customer is to exceed their expectations.
JEFFREY BENJAMIN How should I know?" said Alice, surprised at her own courage. "It's no business of mine."
The Q...
LEWIS CARROLL The most important thing for people who are here is for them to go out and make change in their own ...
CRAIG STEVENSON This slowdown is expected because they are exhausting their cost-savings from the merger. But their ...
ADAM GREENE Targeted marketing delivers a lower customer acquisition cost and gets you to profitable growth fast...
JAY SAMIT Honda's global success is directly related to our core philosophy of delivering the highest possible...
GARY KESSLER I've met a few people who had to change their jobs in order to change their lives, but I've met many...
PEACE PILGRIM I've met a few people who had to change their jobs in order to change their lives, but I've met many...
PILGRIMS Effective follow-up with customers is more important than ever, yet it is increasingly complex and t...
MARK PRZYBYLSKI For six decades, Best Western has brought quality customer service not only to our travel agent and ...
DOROTHY DOWLING Approximately 250 New Orleans-based Shell employees returned home today. Another 750 employees will ...
FRANK GLAVIANO I just try to keep making good records, try to write songs the best way I can and take my job seriou...
JASON ISBELL The market is still waiting for HSBC results, which will have a big impact on the direction of the m...
ANDREW TO Property shares had a technical rebound, but interest rate concerns will still affect properties unt...
ANDREW TO Bank of China's results were quite good; double-digit growth can be taken as good results for a bank...
ANDREW TO The index tried to challenge 18,000 but failed, so that triggered profit taking. Tokyo's slide also ...
ANDREW TO Trading seems to be focusing on selective counters because investors are cautious amid interest rate...
ANDREW TO We're seeing a minor technical rebound after Wall Street rebounded from two days of losses. The key ...
ANDREW TO Some investors have returned to pick up the stock at bargain prices.
ANDREW TO I think the take-up for the placement is not too good and other property developers may be discourag...
ANDREW TO We are afraid that our freedoms and liberties will be infringed in the future.
ANDREW TO I think there was some minor selling pressure on telecom stocks as the market continued to see a wea...
ANDREW TO These individuals and their jobs represent important contributions to the emerging economic recovery...
FRANK GLAVIANO The best part of the job was when a young person who had been in some trouble turned the corner and ...
LEE REED It is truly an honor to be recognized by ATMIA and my peers. This award is also a tribute to everyon...
BILL JACKSON The exclusion of same-sex domestic partners from this program [tuition reduction] is detrimental to ...
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THOMAS FULLER You can't tie employees' hands with cumbersome policies and procedures and expect them to provide ex...
JOHN TSCHOHL The leadership of an organization has no job more important than making sure everyone knows the impo...
CRAIG COCHRAN Certainly, it's going to be our job to try to shut that line down, but they've got four solid lines ...
BRADY LEISENRING The love you get, is equal to the love you give.
BEN OAK I want to empower and educate and inspire individuals who are giving to give in a way that is more m...
LAURA ARRILLAGA-ANDREESSEN Companies are starting to measure how effective their customer service is and trying to understand w...
SANJAY KUMAR People should contact us if they have a problem and let us know what their situation is. Our custome...
BILL SWANK We can never fully repay the debt of our proud nation to those who have laid down their lives for ou...
SUSAN COLLINS College dropouts with significant debt struggle with repayment over the course of their lives and do...
HANK JOHNSON Next generations will not know what is to have childhood.
DANIEL MELGAçO The best leader is the one who has the sense to surround himself with outstanding people and self-re...
SOURCE UNKNOWN The best leader is the one who has the sense to surround himself with outstanding people and self-re...
The best way to get your message out is word of mouth. The most important thing is to have (viewers)...
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HAMED SHAHBAZI You have to empower your employees to make their own choices and trust that they will make the right...
DARA KHOSROWSHAHI One thing an exceptional employee never says is, 'That's not in my job description.' Exc...
TRAVIS BRADBERRY I am no God. I am no Messiah. I am no divine incarnation. I am but a human in the service of humans.
ABHIJIT NASKAR He is the most perfect Muslim whose disposition is best; and the best of you are they who behave bes...
MUHAMMAD Our vision is to be the industry leader, based on growth and best-in-class service. We see technolog...
DAVID GARTZKE Listen to clients, employees, and peers and stay open to their ideas, feedback, and answers. Doing s...
ADENA FRIEDMAN This is where the customers rate the customer service received at the salon. The customers are calle...
ROSEANN HAWLEY Employers should encourage workers to take breaks throughout the day ... overqualified employees wil...
HERNAN DAGUERRE Overall, utilities are doing a better job at communicating with their business customers, which can ...
ALAN DESTRIBATS To love is to act.
VICTOR HUGO War is no solution to peace.
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AL LENZA Today A woman is one who tries to bring a man down. A man is one who has to keep that woman in check...
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JOHN RAMPTON I think the message there is that those who know us best are making a decision to stay. It's a tribu...
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MARK LEVITT

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CRAIG BROWN Great writers arrive among us like new diseases -- threatening, powerful, impatient for patients to ...
CRAIG RAINE Like the periwig and the bowler hat, the plus-four and the bow-tie, the blazer is on the way out, an...
CRAIG BROWN In its heyday, the blazer had come to symbolise a kind of conventional decency. Yacht club commodore...
CRAIG BROWN Like the firm handshake and looking people straight in the eye, the blazer had originally been a sym...
CRAIG BROWN For our senior picture, they said, 'Black or navy blazer.' And I thought, Why do I want to l...
CRAIG SAGER Sometimes people think you’re smart if you question the status quo, if nothing else.
CRAIG FERGUSON The Universe is very, very big.
It also loves a paradox. For example, it has some extremely str...
CRAIG FERGUSON It's time to get healed. It's time to confess. Falling for the bait doesn't make you the worst perso...
CRAIG GROESCHEL If a man doesn't know how to dance he doesn't know how to make love, there I said it!
CRAIG FERGUSON But this city is a world of its own, a country within a country. People are used to taking the old a...
AMANDA CRAIG Things turn out best for the people who make the best of the way things turn out.
CRAIG LANCASTER In order to honor God with your wealth, you first have to admit that you are rich. Most people won't...
CRAIG GROESCHEL Skaters by their very nature are urban guerillas: they make everyday use of the useless artifacts of...
CRAIG STECYK Fear can be conquered. I became a better person and a better football player when I learned that les...
ROGER CRAIG One rose says more than the dozen
WENDY CRAIG Journalism could be described as turning one's enemies into money.
CRAIG BROWN He was an innovator, an experimenter, a missionary in bringing the gospel of good cooking to the hom...
CRAIG CLAIBORNE I prefer a man who will burn the flag and then wrap himself in the Constitution to a man who will bu...
CRAIG WASHINGTON Personally, I've always thought dying on vacation was the better way to go . . . I do have certain r...
CRAIG WILSON