One customer well-cared for, a hunded in referals.

I find it fascinating that most people plan their vacations with better care than they plan their lives. Perhaps that is because escape is easier than change.

The worst thing one can do is not to try, to be aware of what one wants and not give in to it, to spend years in silent hurt wondering if something could have materialized - never knowing.

Ideas can be life-changing. Sometimes all you need to open the door is just one more good idea.

Character isn't something you were born with and can't change, like your fingerprints. It's something you weren't born with and must take responsibility for forming.

Effective communication is 20% what you know and 80% how you feel about what you know.