Once you do that, you'll usually never hear from them again.

These are the companies that hold the money while the buyer looks at merchandise and makes sure it's what they wanted. When the buyer approves it, the escrow service sends the money on to the seller.

The likelihood that the FBI is going to go out and chase the guy down and bring back your money is pretty low. But if you put in a complaint, maybe the guy will get arrested; maybe he won't rip somebody off in the future.

I've already lost two slots from past cuts. We can't afford to lay anyone off and be efficient. We have nowhere left to cut.

The [most] exciting part of this case is that we're actually going to have a reduction directly to the consumers in their gas and electricity bills. As far as a class-action suit is concerned, it's a rare thing that the consumer has a financial remuneration, and that really excited us that we were able to [achieve] that, instead of simply saying, 'Here's a coupon — if you can use it, go ahead and do so.' The other thing is, it's really fun to wear the white hat and not get shot off your horse.

The [most] exciting part of this case is that we're actually going to have a reduction directly to the consumers in their gas and electricity bills. As far as a class-action suit is concerned, it's a rare thing that the consumer has a financial remuneration, and that really excited us that we were able to [achieve] that, instead of simply saying, 'Here's a coupon — if you can use it, go ahead and do so.' The other thing is, it's really fun to wear the white hat and not get shot off your horse.