OPN System's functionality continuously evolves, keeping the changing needs of our customers in mind. Service Pack 1 is a direct reflection of recent customer feedback, as well as our own ongoing efforts to proactively enhance and expand the administration and overall user experience of OPN System XT.

As we continued to see steady and considerable sales growth, it became critical not only to expand our sales and operations teams, but also to establish a physical sales presence in our key growth regions. As leading national business and technology hubs, Houston and San Jose offer the perfect locations for us to gain direct access to our customers and prospects in those cities, and in the regions around them.

We are considering making the service provider that is not meeting the agency's needs bear the cost. We need clear language in the service-level agreements, so providers and agency customers know what is expected of them.

(The plan) doesn't count toward (wolf) reintroduction in any way, shape or form. The Park Service needs to be able to make decisions based on the ecological health of the land, not the political whims of the day.

The things we need to train for to be successful on the field are different than what the service needs the cadets to do,

It's not just about the end-user's needs, but also about the needs of the IT professionals who service those end-users, whether internal IT staff or an outside solution provider.