Now we are a lot more efficient at collecting and aggregating spend information by supplier, by commodity, by customer, by product.

The SAP system has afforded us a lot of visibility and access to information that we didn't have before. We were on at least three different materials resource planning (MRP) systems. Access to information and the ability to analyze the information was limited, at best.

Pharmacies and pharmacists seem to be where everybody is going for the bottom line information about where to sign up, who do I need to sign up with and exactly how do I do it?

We have made some progress influencing the sourcing decision that our customers make. There are a growing number of examples of where we participated in the customer design and development and made recommendations about suppliers. The customer allowed us to make sourcing decisions on their behalf.

They can tell us what are some of the poor practices that we are imposing on them that make the cost of doing business with us higher. What is impeding their ability to provide low total cost of ownership? How can we identify and reduce waste and eliminate errors in our processes? How do we get rid of inventory that is not value added?

We expect suppliers to be as committed as we are to our customer's success. We have to get a total package of value from our suppliers that meet or exceed our customer's expectations.