Not having the information you need when you need it leaves you wanting. Not knowing where to look for that information leaves you powerless. In a society where information is king, none of us can afford that.

Books in a large university library system: 2, 000,000. Books in an average large city library: 1 0,000. Average number of books in a chain bookstore: 30, 000. Books in an average neighborhood branch library: 20, 000.

You have to be responsible when you're running an organization, and firing people who are your friends is part of that responsibility.

By far the most difficult skill I learned as a C.E.O. was the ability to manage my own psychology. Organizational design, process design, metrics, hiring and firing were all relatively straightforward skills to master compared with keeping my mind in check.

Jameson is a literature professor but his teaching is based on an uninformed opinion. All he's done is wield ideologies out of a 19th-century theory.

The big value of the founder running the company is really two things: the knowledge and the commitment.