Nobody's plotting to escape the accountability; they're just trying to help students get a fair chance. These are not malicious errors.

I think it's an incredible event. It gives the students a chance to make a difference.

You want students to have learned it so well they haven't forgotten it.

We stay very busy in the summer and fall. We're trying to promote ourselves as a wedding site, which should help us out in the spring -- but in the winter, most of our business comes from funerals.

We're trying to overcome a devastation of biblical proportions. The help we've received from volunteer lawyers, law students, and others has lifted our spirits and let us know we're not alone in this battle.

Once the person knows 'I'm too angry,' then (as a professional) you're trying to help them come up with strategies that will distance them from the angry event.