No one wants to appear a poor sport for not contributing, but when requests are made too frequently, employees may feel tapped out.

Managers must constantly provide the intellectual challenge and recognition necessary to retain key employees. This is particularly true of administrative staff who have become pivotal in an increasingly fast-paced environment, and whose technical skills are highly marketable.

Companies today cannot afford to ignore the issue of work/life balance. Providing employees the flexibility to address personal commitments, without compromising the needs of the business, can make the difference between a good working environment and a great one.

The study reveals the highly collaborative relationship between managers and support staff. These roles have become increasingly interdependent, particularly as administrative workers have assumed greater responsibilities. Both groups are willing to go the extra mile to create a healthy, productive dynamic that enables them to meet business and professional goals.

E-mail offers the advantages of speed and efficiency. But the message should match the medium. Phone conversations allow individuals to share ideas and feedback with the benefit of vocal inflections, which reduces the potential for confusion or miscommunication. Meeting in person adds yet another dimension as participants can respond to facial expressions and body language.

The impressions temporary professionals receive can closely mirror those of new full-time hires, making them effective 'barometers' of employee morale.