Microsoft is being quite cautious in trying not to look opportunistic with [year 2000]. They're worried there will be a backlash.

Many malls will spend weeks, if not months, to start setting up. Many retailers are just trying to get a head start on the holidays so that when they arrive, they'll have everything decorated and in place.

It's an ongoing puzzle that we're trying to solve. We need to send certain messages, like we're all fast but just don't come across the middle.

We were trying to catch up and went for more scoring.

Yes, we are going to be busy following up on leads and trying to push this as far as we can before it stops.

When we've offered our assistance, people aren't always eager to accept. We are trying to do our best.