Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.

You showed no mercy to your victims. In my view since then you have shown no contrition or remorse.

The simple act of paying positive attention to people has a great deal to do with productivity.

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

Excellent firms don't believe in excellence - only in constant improvement and constant change.