Many people will find it more convenient to visit the IRS on a Saturday to get the help they need, rather than trying to fit it into their busy weekday schedules,

To improve service, the IRS needs to break out of its technological time warp from the 1950s and 1960s. In the long run, this new partnership will help us replace archaic technology with the modern tools we need to deliver top-quality service to taxpayers.

To improve service, the IRS needs to break out of its technological time warp from the 1950s and 1960s, ... In the long run, this new partnership will help us replace archaic technology with the modern tools we need to deliver top-quality service to taxpayers.

It is relatively easy for the IRS to verify the returns and reported income of taxpayers whose income results from wages, interest and dividends, and who take the standard deduction, who comprise the majority of taxpayers, ... It is harder, and often requires audits, to verify the income of taxpayers with other forms of income and deductions.

The criminal investigation division of the IRS plays a pivotal role in fighting tax evasion, and it is critical that its operations be beyond reproach, ... We must address these concerns in a thorough, fair and objective fashion.

Most people (who) came in had situations that were lingering a little bit too long. They really should have been solved more quickly.