Like any small business owner, I experienced the pressures of building a company from the ground up - developing a business plan, balancing the books, meeting payroll and building a customer base.

As any small business owner knows, starting a business is not glamorous work.

The choice is not, Reich argues, between a governed and an ungoverned market, but between a market governed by laws favoring monopolistic companies and one governed by those favoring small business.

When you say “no” to a customer, you’re losing business. If your mind isn’t clear enough to hear what you’re customer wants, you can’t provide it

The small business types don't have an IT department. It's either the business owner or some other employee that's wearing multiple hats.

What Billy brings to the table is an understanding of the small-business owner, which is important. I'm very pleased Billy was willing to serve.