Law firms that have not developed a good records management policy may fail their clients and be faced with a costly liability lawsuit. Proper documentation is part of the foundation of the legal profession-both electronic and paper records must be retained and stored according to state and federal laws. In the wake of the Sarbanes-Oxley Act and other new reporting laws, the pressure has further increased on law firms to employ best practices for document storage and disposal.

James Rhyner

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Hurricane Katrina increased law firms' awareness of the importance of proper records retention. One natural disaster can quickly destroy an entire facility, including all of the firm's records. Chubb's handbook helps law firms better understand that while there is no one 'silver bullet' for records management, several considerations can help a firm build a suitable records management policy.

— James Rhyner

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If important documents are stored in a carton that is inaccurately coded and, therefore, can't be found and produced in a timely fashion, that can lead to adverse jury instructions, a mistrial or even the dismissal of the claim.

— James Rhyner

Emergency management officials, law enforcement officials and public health officials might reassess how well those plans are designed to deal with those populations,

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If the board isn't keeping the association informed and making decisions that are proper for the association, then a management company can't make those decisions or set the agenda or force them to spend money on things that need to be done.

— James Strichartz

I think sometimes it's difficult to run something by committee; the management of both companies are strong-willed types of individuals. They both have their own way of doing things. That makes it hard to have the flow you need and to create the sixth network.