Larry has a proven track record as an effective financial executive with balanced experience in global operations, strategic planning, accounting, and internal controls,

Maggie is an exceptional leader with a proven track record of bringing innovative, technology-based solutions to market. Her experience and strong leadership skills will serve Xerox and its shareholders well and complement the outstanding talent serving on our board.

One of the things we often miss in succession planning is that it should be gradual and thoughtful, with lots of sharing of information and knowledge and perspective, so that it's almost a non-event when it happens.

Not everybody is created equal, and it's important for companies to identify those high potentials and treat them differently, accelerate their development and pay them more. That process is so incredibly important to developing first-class leadership in a company.

The hardware business is all about per-unit manufacturing cost and functionality. The services business is less asset-intensive and more dependent on people.

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.