I've heard horror stories of people being left a couple of hours on there.

We really had nowhere to go. I'm totally frustrated with the whole process. My day hasn't been very good until now. It's been difficult trying to re-establish a life here.

What I try to teach people is take responsibility for yourself. You can raise the odds in your favor as far as equipment damage or service or whatever, but you've got to be realistic about what can be done.

The biggest fear of someone using a mobility device is they're going to destroy it, and they have done that.

Different airlines to a better job than others. They all kind of know their laws, and the problems come in, I think, more with attitude and poor service.

It was kind of a frustrating time, not knowing if [we] were going to be left out or not. I wanted to move. If Miami was going to move to the ACC, I knew it was going to be tougher conference and I wanted a chance to be a part of it my final year.