It's not really a grieving process. I don't know what to call it,

For us, it's a matter of not getting too far ahead of ourselves and making sure everyone is treated fairly. The most important thing is that they get where they want to go, not where we might want them to go.

No one has been forced to get on a plane or bus or get an apartment. We want to work with these people as best as we can.

That's our goal, but it's a soft date, because we're dealing with people and sometimes people don't fit into nice square boxes.

Our customer-centric approach does not stop with our development process. To call yourself a partner and not just a vendor, you need more than just great products. Our commitment to a high-touch, client-service model is truly unique. We do not simply install software and hand off a business card with a 1-800 support number. Instead, we focus on providing our clients with highly trained teams of frontline consultants backed up by a host of experts in everything from electronic trading to data transfer services. It is our unique installation, service, and support model that helped us to successfully complete over 70 product implementations in 2005.

Forgiveness takes time. It is the last step of the grieving process.