It's not as expensive as it would have been had if, say we had a really cold January or if we were having normal, cold winter, but it's still expensive -- still more than it ever has been.

It is (a huge jump), but it's not unheard of.

In the long run, it does even out.

We've got people who deal with these things all the time, and it looked to them like it was a usage issue. We just followed procedure, and in this case, it didn't get resolved as quickly as the customer wanted it to.

Look at any changes you've made, any major purchases, anything you haven't used a lot of before. Look at the wattage on appliances used.

We're starting to get complaints.