It's just a lot easier to fool someone into giving you this information than to actually crack into a computer system.

It clearly can be dangerous for some people to have this information. Imagine how costly exposure of these records could be for a business executive whose list of calls is obtained by a competitor. There can be real harm.

Existing carrier practices and regulations are inadequate to stop this trade in personal information.

And these records are just as sensitive as financial information because they reveal our associations, and in some cases location,

A lot of personal information actually functions like a password and, as such, needs to be robustly protected,

It's all about giving the customer better information.