It's hard to ask people who have been through so much for patience. But no one has ever done this before.

I get tired, too, and when I do, I think about the people I'm doing this for and I'm re-energized.

The people here have already had so much taken away. We don't want them now thinking they are going to die in the shelters.

It has become pretty clear to us that a lot of people have significant damage but not at 50 percent.

Always try to maintain complete tolerance and always make an effort to give people more than they expect.

If people have come back, if they don't have the right information, if we create problems up front that have to be solved later, it'll delay everything.