It's great business. And when products just sit in buildings, it's not very exciting.

(The Wyskivers) have been very unresponsive to the consumers and we just don't want (them) taking any more business that (they) can be unresponsive to.

The nature of an innovation is that it will arise at a fringe where it can afford to become prevalent enough to establish its usefulness without being overwhelmed by the inertia of the orthodox system.

One of the functions of an organization, of any organism, is to anticipate the future, so that those relationships can persist over time.

He was signing a lot of autographs and doing a lot of interviews. But when he finally came out of the locker room, he had this huge smile on his face, and he hugged his mom and dad. It was the same old Steve that I had known all these years.

We tend to think of the mind of an organization residing in the CEO and the organization's top managers, perhaps with the help of outside consultants that they call in. But that is not really how an organization thinks.