[If that weren't enough of an incentive to stay put, the company offered Cross the opportunity to enroll in MBA courses and in various executive development programs.] They took a view that one of the challenges for an organization like ours was to foster a feeling of everyone being a manager of the business, ... Their desire to have me become more of a businessman kept me interested in spending my career there. There were times when IT was at a standstill, but at those times there was always something happening on the executive level that made the job worthwhile.
— John Cross
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