It's a lot of time they [bus drivers] can not claim that they are working. To me it's unfair.

We understand their concerns. I think there's been a lot of misinformation or misunderstanding that we don't appreciate the bus drivers and the hard job that they do every day for us in Raleigh County.

Probably 5% of the time you understand.

We kind of slept on them down there. We can't afford to do that this time around; their record speaks for itself. We didn't have a chance down there. Once the ball went up, it seemed like we were down by 10 or 15 points. That just gives us more motivation, more awareness that we can't come out lackadaisical.

[The few they do have] are not malicious ... Usually, by the time we get a car there, the person has returned to pay. They just forgot to do it in the first place.

This is a pivotal time for urban regeneration. We must take a long term view.