It's a big draw both for local folks and visitors coming into town. So it's just hugely disappointing not to have them.

We sort of just deal with it and go on and try to make the best out of a not-so-good situation and make sure that the events that are happening are successful.

One of the big factors was one of the largest conventions in town is not in town. Those folks used the system heavily.

I have visitors coming from Europe every week—and I'm not exaggerating.

On the Web we all become small-town visitors lost in the big city.

It's really disappointing and it's disheartening. We've had a lot of talk about turning things around and we're not coming through. We've lost our sense of team and we're just not playing together.