It's so important to experience what your customers are experiencing and listen to their suggestions.

And, of course, customers really need to feel safe and are seeking reassurance when they fly.

Seat assignment didn't matter if you're flying Dallas to Houston and you did it 38 times a day. People just got on, you didn't sit next to your wife, and it was a 45-minute flight. It didn't matter.

We're reviewing everything to see how we can do it better, faster, and more efficiently.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

I also really like getting to know our crew members better.