It was an interesting, eye-opening experience,

You can quarrel with a person's ideas, but not with their experience.

My experience is when moving online, they don't understand the detail and knowledge and discipline you must have across the entire spectrum of e-commerce. It is not a pretty sight the first couple of years. It's really a commitment. You have to have the patience and the dollars to wait it out.

It's a big theme in my life, learning about myself and being a better person. I'm a work in progress; I have revelations every day.

Unfortunately for Wal-Mart, we're still not seeing the trading up effect.

When Neil would play and sing, it changed his relationship to the song. One feels more of a sense of authorship. By playing guitar, Neil controls the rhythm and feel of the songs. It also changes the way he sings them, and it becomes a more pure musical act.