It was a bad situation. But I'm proud of the way we handled it as an organization.

I told him I'd take him home. But he knew his grandmother's name and phone number.

We didn't think we should be the ones to tell him. We didn't lie to him, but we thought his parents should tell him.

Ken Griffey Jr. was extraordinary. He went completely out of his way to do everything he could.

The vision is really about empowering workers, giving them all the information about what's going on so they can do a lot more than they've done in the past.

The Internet will help achieve "friction free capitalism" by putting buyer and seller in direct contact and providing more information to both about each other.