It should not have come down to the last week before enrollment started. There's probably enough blame to go around.

It's really important that we have the assurance that the system is going to work before we flip the switch.

It's better to delay implementation than to move forward before we are ready and potentially jeopardize continuity of care for our members, claims payments for providers or the financial integrity of the department.

I recommended that we step back and look at the changes coming down the pike. Before we use the next tool in the tool kit, I recommended we get all these things in line and get them up and rolling.

The team is very close and (the players) are genuinely rooting for one another.

It was wonderful to see they were very calm, yet so aggressive.