It is as reliable a source, group of sources that we've ever seen before.

A secondary source doesn't mean someone's leftover ketchup.

We've been told we owe; we've been told we don't owe it, from reliable sources on both sides. We honestly don't know if we owe it.

They may be worn out, over-used, mishandled, abused. It is a question of how reliable is the source you got it from. Unfortunately, that is not always a very safe bet.

She knows how to investigate where sources are and how to use a source. And they seem to have the kind of patience they'll need. … I think this is a bigger project than they expected.

You have to enable and empower people to make decisions independent of you. As I've learned, each person on a team is an extension of your leadership; if they feel empowered by you they will magnify your power to lead.